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Payments & Refunds

Last Update 18 dagen geleden

Refunds for ONE 172 Refunds Policy What payment methods are accepted? Can I cancel my purchase before the event starts? How do I know if my purchase was successful?

Refunds Policy

Ameya Sawant

Last Update 21 dagen geleden

ONE 172 - REFUNDS

Due to overwhelming demand, we experienced technical issues on watch.onefc.com.

If you purchased ONE 172 PPV on our website, you can now apply for a refund via your profile on watch.onefc.com.

Refund Policy (Except ONE 172)

We will process refunds for PPV within a few weeks after the fully complete refund request was submitted. This is valid for payment methods that support automated refunds - example - Cards.


Refunds shall be issued only in the following cases: 

  1. The paid event was not available because the event was cancelled. 
  2. More than 80% of the full live event globally or locally had streaming issues (no sound, or poor sound & video quality).  We will verify your issue across other complaints/refund requests we receive to ensure the streams were unwatchable.
  3. Refunds for paid events must be submitted no later than 48 hours after a live broadcast of an event has finished. 


If you believe you are eligible for a refund, please send a request by filling a request form. Please reference the order ID number provided at the time of purchase of the content for which a refund is requested.


NOTE : Approved refunds for payment methods that do not support seamless refunds (example – PromptPay QR) will happen via a bank transfer. This may take anywhere from 2-4 weeks of processing time. In case of these refunds, you will have to fill up a support form and add your correct bank credentials where we will need to transfer the funds.


If you were unable to watch the stream due to a technical reason, please proceed with the request on chat and raise a ticket. Please also include the following information: 

  • Device and browser you attempted to view through
  • Country/City 
  • The live stream event you were unable to watch 
  • The issue that prevented you from watching 
  • Include as much detail as possible and screenshots, if applicable.


Note: Requesting a refund does not mean it is automatically granted. Also, there are no refunds for change of mind, bout card fluctuations, accidental purchases, or plain dissatisfaction.


For cases where more clarity is needed, Customer Success teams may contact the viewer for more information. 

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