What should I do if I see an error message on video?
Ameya Sawant
Last Update a month ago
Error messages typically provide clues on the issue—whether it’s a network error, DRM issue, or account authentication problem. Try basic troubleshooting steps like refreshing, verifying your login credentials, or restarting your device. If the issue is unclear or persists, note down the error message or take a screenshot and contact customer support.
| Code Type | Headline | Message |
|---|---|---|
| MEDIA_ERR_ABORTED | The video download was canceled | |
| MEDIA_ERR_NETWORK | The video connection was lost, please confirm you're connected to the Internet | A network error caused the media download to fail part-way. Currently most helpful for MP4 and/or progressive download video formats. |
| MEDIA_ERR_DECODE | The video is bad or in a format that can't be played on your browser | The media playback was aborted due to a corruption problem or because the media used features your browser did not support. |
| MEDIA_ERR_SRC_NOT_SUPPORTED | This video is either unavailable or not supported in this browser | The media could not be loaded, either because the server or network failed or because the format is not supported. |
| The video you're trying to watch is encrypted and we don't know how to decrypt it | The video you're trying to watch is encrypted and we don't know how to decrypt it. | |
| MEDIA_ERR_UNKNOWN | N/A | An unanticipated problem was encountered, check back soon and try again. |
If you see a blocked message due to a VPN block, you can try changing your network. Use a hotspot if you've been connected to Wifi or switch to a wired internet.